General Conditions of Sale and Use (CGV / CGU)
I. About us
BYOO Store Company (hereinafter the "Company”) Is a SARL-S with a share capital of 10.000 euros, whose registered office is at 15 rue Edison, L-3462 Dudelange, and registered in the Luxembourg Trade and Companies Register under number B228660. The Company sells the following products to its Customers via its Website: eco-responsible clothing and accessories.
The Company invites Users to carefully read these General Conditions of Sale and Use (hereinafter the "CGV / CGU"). Placing an Order implies acceptance of the GTC / GTCU. The characteristics of the Products are indicated on the Website. It is the Customer's responsibility to take them into account before purchasing. The photographs or graphics presented on the Site Internet are not contractual.
The Customer acknowledges having read and accepted them by checking the box provided for this before placing his Order online.
The CGV / CGU frame the conditions under which the Company sells its Products to its via its Website.
They apply to all sales concluded by the Company and are binding on any contradictory document, in particular the Customer's general purchasing conditions.
In the event of a subsequent modification of the GTCS / GTC, the Customer is subject to the version in force at the time of his Order.
"Customer"refers to the final consumers (natural persons) of the Company who purchase Items offered for sale by the latter via the Site.
"Ordered" means any order placed by the User registered on this Site;
"Provider" means the entity providing the Articles in Dropshipping from the Merchant.
"General Conditions of Sale and Use" or "CGV / CGU" designate these general conditions of use and online sale;
"Products" means the material things that can be appropriated and that are offered for sale on this Site;
"Site" refers to this website, i.e. https://www.byoostore.com;
"Society" refers to the BYOO Store Company, more fully described in Article I hereof;
"User" means any legal or natural person who uses this Site;
Registration on the Site is open to all legal or natural persons of legal age and enjoying their full personalities and legal capacities. Registration is free.
The use of the Site is not conditional on the registration of a User, the User can use the Site as a guest.
To proceed with the registration, the User must fill in all the mandatory fields; otherwise, registration cannot be completed.
The Users guarantee and declare on their honor that all the information communicated on the Site, in particular during their registration, is exact and in conformity. They undertake to update their personal information from the page dedicated to them and available in their account.
Any registered User has a username and password. These are strictly personal and confidential and must in no case be communicated to third parties under penalty of deletion of the account of the offending registered User. Each Registered User is personally responsible for maintaining the confidentiality of their username and password. The Company will in no case be held responsible for the identity theft of a User. If a User suspects fraud at any time, he must contact the Company as soon as possible, so that the latter can take the necessary measures and regularize the situation.
Each User, whether a legal or natural person, can only hold an account on the Site.
In the event of non-compliance with the T & Cs / T & Cs, in particular the creation of several accounts for one person or the provision of false information, the Company reserves the right to proceed with the temporary or permanent deletion of all accounts created by the 'Offending user.
The deletion of the account results in the permanent loss of all the benefits and services acquired on the Site. However, any Order made and invoiced by the Site before the account is deleted will be executed under normal conditions.
In the event of deletion of an account by the Company for breach of the duties and obligations set out in the T & Cs / T & Cs, the offending User is formally prohibited from re-registering on the Site directly, through another email address. or by an intermediary without the express authorization of the Company.
Any Order can be made by the User, whether registered on the Site or as a guest. The User can add Products to his virtual basket. He can then access the summary of his virtual basket in order to confirm the Products he wishes to order and place his Order by pressing the “Order” button.
The registered User must provide an address, a delivery method and a valid payment method in order to finalize the Order and effectively form the sales contract between him and the Company. The Invited User must also enter a valid email address in order to receive information concerning his Order. The finalization of the Order implies acceptance of the prices of the Products sold, as well as the terms and delivery times indicated on the Site.
Once the Order has been placed, the User will receive confirmation by email. This confirmation will provide a summary of the Order as well as relevant information relating to the delivery. Placing an Order constitutes the conclusion of a distance selling contract between the Company and the Customer.
The Company may provide the Customer with price reductions, discounts and rebates depending on the number of Products available on the Site ordered or depending on the regularity of Orders, under the conditions set by the Company.
VI. Products and prices
The Products covered by the T & Cs are those which appear on the Site and which are sold by the Company but are shipped directly by the Supplier.
The Products are described on the corresponding page within the Site and mention is made of all their essential characteristics. The sale takes place within the limits of the Company's available stocks. The latter cannot be held responsible for stock shortages or the inability to sell a Product whose stock is non-existent.
When a registered User wishes to acquire a Product sold by the Company through the Site, the price indicated on the Product page corresponds to the price in euros, all taxes included (TTC), excluding shipping costs and takes into account the applicable discounts and in force on the day of the Order. The price indicated does not include delivery costs which will be detailed, if applicable, in the summary before placing the Order. If the total cost of the Products cannot be calculated in advance, the Company will send the Customer a detailed estimate setting out the price calculation formula.
Under no circumstances may a User demand the application of discounts that are no longer in effect on the day of the Order.
VII. Payment Terms
Unless otherwise provided, all sales are paid in cash at the time of placing the Order.
Depending on the nature or amount of the Order, the Company remains free to require a deposit or the payment of the full price when placing the Order or when receiving the invoice.
Payment can be made by:
- Bank card via a secure connection.
The Company undertakes to provide all material and human efforts to have the Products delivered as soon as possible. These may vary depending on the geographic area of the Customer, the delivery method chosen or the Product ordered.
If the 14-day delivery deadline is exceeded, except in cases of force majeure, the Customer may request the termination of the contract by registered letter with request for acknowledgment of receipt, after having instructed the Company, under the same terms and conditions. , to make delivery within a reasonable additional time, and if the Company has not complied.
In this case, the Customer will be refunded within 30 days if a payment has already been made.
In the event that delivery is impossible, due to an error in the address indicated by the Customer, the Company will contact the Customer as soon as possible in order to obtain a new delivery address and any additional delivery costs will be incurred. on client fee.
In addition, the Company cannot be held liable for reasons related to exceeding delivery times:
- in periods of high demand, such as the end of year holiday periods,
- for delays caused by reasons of force majeure, ie due to the occurrence of an unforeseeable, irresistible event beyond its control,
- for facts attributable exclusively to the carrier responsible for delivery.
Delivery is made, according to the Customer's choice and according to the prices indicated on the Site:
- to the address indicated by the Customer when ordering by simple mail.
- at the relay point indicated by the Customer.
For all Orders made on this Site, the Customer has a right of complaint of 14 days from delivery of the Product. It is up to him to check the apparent condition of the Products upon delivery. In the absence of reservations expressly made at the time of delivery, the Products are deemed to comply with the Order.
To exercise this right of complaint, the Customer must send the Company, to the address firstname.lastname@example.org, a declaration in which he expresses his reservations and complaints, together with the relevant supporting documents (receipt slip countersigned by the carrier , photographs ...)
A complaint not respecting the conditions described above cannot be accepted.
X. Consumer's right of withdrawal
The Consumer has a right of withdrawal of 14 days from the placing of the Order.
To exercise this right of withdrawal, the Consumer sends a declaration to the address:
The Products must be returned in their original packaging and in perfect condition within 30 days of notification of the withdrawal to the Company by the Consumer. The direct costs of referral are the responsibility of the Company.
He will be reimbursed for all costs paid for placing the Order within 14 days of receipt of the Products at the return address indicated.
The refund will be made by the same means of payment as that used for the purchase.
XI. Transfer of risk and ownership
The Company retains a right of ownership over the Products sold until full payment of the price by the Customer. It can therefore repossess said Products in the event of non-payment. In this case, the installments paid will remain acquired by the Company as compensation.
For Customers, the transfer of risk takes place on delivery or when the goods are withdrawn from the store when the Customer has chosen to be delivered to the store.
XII. Legal guarantees
The Products sold on the Site are guaranteed in accordance with the legal provisions of the Consumer Code (Article L.211-4 & Article L.211-5) and the Civil Code (Article 1641).
The Company reserves the right to modify the Site, the T & Cs / T & Cs as well as any delivery procedure or other component of the services provided by the Company through this Site.
When an Order is placed, the User is subject to the stipulations set out by the T & Cs in force at the time of placing the Order.
XIV. Computing and Freedoms
In accordance with the law of January 6, 1978, the personal data requested from the Customer are strictly necessary for the processing of his Order.
They can be communicated to partners in charge of executing Orders. The User may therefore be required to receive information or commercial offers from the Company or its partners.
In accordance with the Data Protection Act of January 6, 1978, the Customer has, at any time, a right of access, rectification, and opposition to all of his personal data by writing, by mail and by proving his identity, at the following address: email@example.com. The User may at any time oppose the receipt of commercial offers, by writing to the address indicated above, or by clicking on the link provided for this purpose in the e-mails received.
To allow its Users to benefit from optimal navigation on the Site and better functioning of the various interfaces and applications, the Company may install a cookie on the User's computer. This cookie makes it possible to store information relating to navigation on the Site, as well as any data entered by Users (in particular searches, login, email, password).
The User expressly authorizes the Company to place a so-called “cookie” file on the user's hard drive.
The User has the possibility of blocking, modifying the retention period, or deleting this cookie via the interface of his browser. If the systematic deactivation of cookies on the User's browser prevents him from using certain services or functionalities of the Site, this dysfunction cannot in any case constitute damage for the member who cannot claim any compensation for this fact.
The Company can in no way be held responsible for the unavailability, whether temporary or permanent, of the Website and although it does everything it can to ensure the service at all times, it is possible that this - here is interrupted at any time. In addition, the Company reserves the right, by a voluntary act, to make the Site unavailable in order to carry out any update, improvement or maintenance operation.
As previously mentioned herein, the Company can in no way be held responsible for delays in delivery for reasons beyond its control, beyond its control, unforeseeable and irresistible or for which the fault cannot be attributable to it.
XVI. Intellectual property
The brand, logo, and graphic charter of this Site are trademarks registered with the CNPD and intellectual works protected by copyright, the property of which belongs exclusively to the Company. Any distribution, exploitation, representation, reproduction, whether partial or complete, without the express authorization of the Company will expose the offender to civil and criminal proceedings.
XVII. Jurisdiction clause
The law governing the CGV / CGU is French law. Any dispute that may arise between the Company and a User during the execution of this agreement will be the subject of an amicable resolution attempt. Otherwise, disputes will be brought to the attention of the competent courts of ordinary law.